Refund Policy

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We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Backlink Base or through us from our partners and/or affiliates (collectively “Services”).

General Terms

General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

  • In no event is the same Service eligible for more than one refund.
  • Service(s) must be cancelled before we can issue a refund.
  • No refund will be made if your Service(s) are suspended or terminated for cause.
  • If purchased Service(s) include free SEO Checklist as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the service will be deducted from the refund amount. If the refund amount is less than the standard price, you must either elect to pay the difference or forfeit the product, in which case, ownership of the service will revert back to Backlink Base.
  • All refunds are processed in Paying Currency (INR): you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.
  • Unless you request otherwise, refunds will be credited to your Backlink Base account wallet balance. Purchases made using Backlink Base account funds can only be refunded as account credit. Purchases made by Credit Card, PayPal or any other Payment gateway may be refundable to the original source of payment. Refunds are not possible for bitcoin deposits. Backlink Base is not responsible for any additional charges imposed by your credit card company, PayPal or any payment processors in the case of refund.
  • Any processing fee(s) will be deducted from a refund.
  • Refund will be initiated from our end on same day on date of request.

Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).

  • Order Processing takes 15-45 Days to deliver. If its not delivered within that period you will receive full refund.
  • We guarantee 100% refund for a purchase if you cancel it within 3 days after purchase.

How long does it take long will it take for a Refund to get processed ?

A refund will be initiated on the same day. It will take between 5 and 21 days for the refund amount to reflect in your bank account. In the case of Netbanking transactions, certain government banks may take some more days.

Non-refundable Services

All other Services are non-refundable, including but not limited to:

  • Product is already delivered and report is issues of every single backlink;
  • Free Products;
  • Any fees paid by you to Backlink Base for providing non-service related support.

Additional Notes:

* Any fees for the Services which are charged to the Customer account, as well as the initial and all deposit(s), are non-refundable.

You agree to submit any disputes regarding any charge to your account in writing to Backlink Base within ten (10) days of such charge, otherwise, such dispute will be waived and such charge will be final and not subject to challenge.

If either you or backlinkbase.com terminates the Services and notify the other party by any means, any fees paid hereunder are non-refundable and non-cancelable.

If you violate backlinkbase.com Terms of Service, you waive your right to qualify for payout and any fees paid hereunder are non-refundable and non-cancelable.

You agree to pay backlinkbase.com all charges made to your account for the Service in accordance with the backlinkbase.com Terms of Service.

If backlinkbase.com does not receive timely payment or if you exceed prepayment hereunder:

  • You will incur a debit balance for the value of any unpaid charges incurred under your account,
  • You agree to pay all amounts due on your account upon demand, and
  • backlinkbase.com reserves the right to either suspend or terminate your account with backlinkbase.com.
  • You agree that if anything happens to the website or datacenters and for some reason, your data gets lost we are not responsible for it and you won’t get any refund for it.

If the account remains inactive for 180 days, the balance in the account will be charged as an inactive fee. If you fail to make payment as set forth herein, you will be responsible for all reasonable expenses (including attorneys’ fees) incurred by backlinkbase.com in collecting such amounts.

All prices are in INR and do not include taxes that may be assessed by any jurisdiction. If withholding taxes or any other taxes are imposed by any jurisdiction on the transactions pursuant to this Agreement, you shall pay such taxes to ensure that backlinkbase.com receives the full amount invoiced to you without offset or deduction. Reports are free of charge, but the cost of certain reports (Competitor Research Analysis, On-page optimization analysis and recommendations, Link Profile Analysis, Keyword Research) is deducted from the refund.

You agree to promptly:

  • update all information to keep your account and credit card billing current, complete and accurate (such as a change in billing address or e-mail),
  • notify backlinkbase.com in writing if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password, and
  • notify backlinkbase.com in writing if your credit card is canceled. Upon termination, suspension or discontinuation of the Service or Customer’s participation therein, all outstanding payment obligations incurred by Customer under the Service will become immediately due and payable.

Refund Requests

If you think you are eligible for a refund, you can submit a helpdesk ticket here. You must include the following information in your request:

  • Why you are asking for a refund;
  • Transaction identifying information (e.g. account username, transaction number, Order Number, date of purchase); and
  • Any additional information the Customer Service team asks for in order to process your refund request.

Contacts

If you have questions about our Refund Policy, you can contact Backlink Base at  support@backlinkbase.com

You may also contact us at:
backlinkbase.com

Kalpraj Solutions (OPC) Private Limited
869/2 JORI KAWADEWASTI
SHIRUR
PUNE
TAKALI BHIMA
PUNE Pune
MH 412218
INDIA
support@backlinkbase.com